Credit card payments in favor of Bus2alps AG are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as BUS2ALPSTOURS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to [email protected] for all inquiries regarding your credit card payments and chargebacks.
Terms & Conditions
By booking and paying for a tour with Bus2Alps AG, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Bus2Alps AG Hauptstrasse 15, 3800 Matten bei. Interlaken Switzerland(henceforth referred to as “Bus2Alps”).
1. BOOKING AND PAYMENTS
1.1 To make a booking and guarantee your seat on any Bus2Alps tour, you must agree to the terms and conditions listed below, and provide payment in full. Bus2Alps accepts a booking on the understanding that full payment has been collected and held either by Bus2Alps directly, or by one of our authorized sales agents or partners. Creditcard payment needs to be recorded as paid to TrekkSoft, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is TREKKSOFT A BUS2ALPSTOURS will appear on the customer's credit card statement in a case of an online transaction/purchase.
1.2 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of Bus2Alps, Bus2Alps will reserve your seat on the selected trip. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.
1.3 Upon confirmation of your booking, Bus2Alps will issue you a confirmation number and/or e-ticket. This confirmation number is required for participation in the selected tour.
2. TOUR DESCRIPTION
2.1 Unless otherwise stated in the tour description, Bus2Alps provides round-trip transportation on a private chartered bus, and dormitory room, hostel accommodation for the specified number of nights of the trip. In the case of boat/ferry trips, Bus2Alps provides economy deck seats. Hostel accommodation varies from hostel to hostel and can include but is not limited to 4,6,8, & 10+ person dormitory rooms. Room preference is subject to availability and is on a first come first serve basis upon arrival at the hostel by the Bus2Alps group.
2.2 All Bus2Alps trips include a travel advisor/facilitator to help you with the basic logistics of your trip. The travel advisor will, assist you during check in at the provided accommodation and provide you with basic information concerning recommendations of what to do and what to see. Bus2Alps travel advisors are NOT professional guides, are not responsible for providing guided excursions, walking tours or anything other than advice with the basic logistics of your trip.
3. CONTRACTING PARTIES3.1 The booking conditions detailed herein contain the entire contract between you and Bus2Alps. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
3.2 Your contract is with Bus2Alps Gmbh. Bus2Alps reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which Bus2Alps may then specify, as if you had agreed to the provisions concerned directly with that company or person.
3.3 Bus2Alps acts as a booking agent and contracts directly with coaches, boats, hostels, hotels and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Bus2Alps cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.
3.4 Many accommodation arrangements provided by Bus2Alps are contracted to third party providers. They are subject to the terms and conditions, and limitations of liability, imposed by the provider. All arrangements are made independently of Bus2Alps, regardless of the booking of such arrangements by Bus2Alps.By booking and paying for a tour with Bus2Alps AG, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Bus2Alps AG Hauptstrasse 15, 3800 Matten bei. Interlaken Switzerland (henceforth referred to as “Bus2Alps”).
3.5 Organizzazione Tecnica for all trips departing from or taking place in Italy is provided by
Bus2alps Italy srl - Tour Operator – Via Ghibellina 97/R – 50122 Firenze – Italia
Aut. Amm.va del 02 Marzo 2012 - Provincia di Firenze
C.C.I.A.A. N° 599160 - Assic. R. C. FILO DIRETTO Ass. N° 1505001339/X
4. PASSENGER RESPONSIBILITIES
4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected trip. Bus2Alps is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.
4.2 You agree to comply with the authority of the Bus2Alps travel advisor, and the laws and regulations of the counties visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by the Bus2Alps travel advisor to leave the trip. You are not eligible for refunds under such circumstances.
4.3 There may be times when the Bus2Alps travel advisor must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the Bus2Alps travel advisor. If you do not comply, or if in the opinion of the Bus2Alps travel advisor you are not compatible with the general enjoyment of the group or the smooth operation of the tour, Bus2Alps reserves the right to refuse to allow you to continue with the tour. You agree that Bus2Alps has the exclusive right dispel you from a tour at anytime, without any claims or complaints by you against Bus2Alps. In such a case Bus2Alps will not be liable for any refund, compensation, or additional costs incurred by you.
4.4 It is your responsibility to meet the transportation provided by Bus2Alps at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancelation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the Bus2Alps travel advisor 15 minutes prior to the specified departure time. Due to the nature of the services provided, Bus2Alps will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.
4.5 Bus2Alps may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. Bus2Alps cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.
4.6 The products offered by Bus2Alps are travel packages consisting of transportation and accommodation. Bus2Alps travel advisors cannot offer constant special attention or assistance should you have any physical disability requiring such attention.
4.7 You agree that Bus2Alps may take photographs and films of you while you are participating on a Bus2Alps trip. You agree that these images may be used for marketing purposes by Bus2Alps. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without Bus2Alps obtaining further consent or payment for the use of the images.
5. LOCAL TOURS AND EXCURSIONS
5.1 You will have the opportunity to purchase from Bus2Alps local tours and/or excursions at your chosen destination. Tours and excursions are not included in the price of your travel package (unless otherwise stated). You are responsible for any additional costs.
5.2 Any tours and excursions purchased by you are run by local operators and you will be subject to their terms and conditions.
5.3 Local tours and excursions purchased through Bus2Alps are non-refundable and non-transferable. It is your responsibility to meet the tour at the designated departure point and time.
5.4 It is your responsibility to keep track of any local tour and excursion vouchers or tickets issued to you by Bus2Alps. Lost vouchers or tickets cannot be replaced.
6.1 There is no travel insurance included in the cost of any Bus2Alps tour or package, ticket, or product.
6.2 Bus2Alps highly recommends that you purchase your own travel insurance that covers all of your travels. Bus2Alps strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.
6.3 Travel Guarantee
Our company is bonded by the Guarantee Fund of the Swiss Travel Industry. This guarantees the amount that you paid in booking your travel package as well as your repatriation in the event of insolvency by Bus2alps AG. For more information please contact visit www.garantiefonds.ch.
7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
7.1 Bus2Alps may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at anytime on the basis of weather conditions.
7.2 Bus2Alps may not be held responsible for delays due to labor disputes, border problems or other political factors.
7.3 Bus2Alps may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.
8.1 Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.
8.2 Promotional trips as prizes are non-transferable.
8.3 Oktoberfest, Springfest, and Ireland St. Patrick’s Day trips are non-transferable and non-refundable
8.4 Vouchers / Gift Certificates are non-refundable
8.5 Cancellation/change of a booking by you must be made in writing or via email to Bus2Alps prior to the day of departure and may incur an additional charge.
The following cancelation policies apply:
a. 20 days prior to departure 100% refund.
b. 7 days prior to departure 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations.
c .Less than 7 days prior to departure no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations.
8.6 No refunds will be made in respect of any unused portion of a ticket or partially completed trip.
8.7 Although unlikely, tours may be canceled/changed by Bus2Alps due to lack of the minimum number of participants or other unforeseen circumstances. Bus2Alps reserves the right to cancel/change tours up but not less than 12 hours in advance. In the event a tour is canceled/changed, you will be notified via email or phone. In the event of a cancellation by Bus2Alps you will receive a full refund for the amount paid.
8.8 Changed reservations become ineligible for refunds.